Privacy policy

Privacy Policy

This Privacy Policy outlines how Clotho Studio (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual, including the details listed below.

Device Information:

  • Examples Collected: Web browser version, IP address, time zone, cookie information, products viewed, search terms, and interactions with the Site.
  • Purpose of Collection: To load the Site accurately for you and to perform analytics to optimize our Site.
  • Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purpose: Shared with our processor Shopify and Google Analytics for site analytics.

Order Information:

  • Examples Collected: Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of Collection: To provide products or services, process payments, arrange for shipping, provide invoices and order confirmations, communicate with you, screen for potential risk or fraud, and provide you with information or advertising related to our products or services.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purpose: Shared with our processors including Shopify, payment gateways like Stripe and PayPal, and shipping providers like UPS and FedEx.

Customer Support Information:

  • Examples Collected: As listed above, and additional inquiries related to support.
  • Purpose of Collection: To provide customer support.
  • Source of Collection: Collected from you.
  • Disclosure for Business Purpose: Customer service management tools like Zendesk.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as outlined above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the Site—see Google's Privacy Policy here and opt-out here.
  • We share information with our advertising partners who manage the advertising on other websites.

You can opt out of targeted advertising by:

Visit the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at clothostudio.ca@gmail.com or by mail using the details provided below:

Clotho Studio 75 Kirkland Place Whitby, Toronto ON L1P 1X1 Canada

This version of the Privacy Policy includes key operational details and addresses compliance with common regulatory requirements, aiming to provide clarity and transparency to your customers about how their data is handled.