Shipping policy
Shipping Policy
Thank you for visiting and shopping at Clotho Studio. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic (Within Canada)
|
Shipment method |
Estimated delivery |
Shipment cost |
|
Standard ($75+) |
3-9 business days |
Free |
|
Standard |
3-9 business days |
$13.90 |
|
Express |
2-3 business days |
$21.00 |
International (US)
|
Shipment method |
Estimated delivery |
Shipment cost |
|
Standard ($75+) |
3-9 business days |
Free |
|
Standard |
3-9 business days |
$21.00 |
|
Express |
2-3 business days |
$29.00 |
Delivery delays can occasionally occur. Due to COVID, please expect delays in shipping. We thank you for understanding.
Shipment to P.O. boxes or APO/FPO addresses
Clotho Studio ships to addresses within Canada and the U.S.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Clotho Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Clotho Studio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Canada and the U.S.
Returns Policy
Our Refunds Policy provides detailed information about options and procedures for returning your order.